Patient Relations Philosophy
We strive to provide quality dental care in a professional, caring, efficient, and safe environment with a woman's touch. Quality means providing excellent services as well as demonstrating excellence in the process of delivering those services. We strive to have each of our patients become a lifelong patient and to maximize each patient's likelihood of achieving a lifetime of dental health.
The following areas describe the process and environment that we all create in order to carry out our patient service philosophy:
BUILDING OUR FUTURE - We embrace change as an investment in the future vitality of our office and care of our patients. We realize that there is always room for improvement in everything that we do, and that each of us can make a difference. We feel that the process of constant constructive change and improvement is the noblest of goals and we dedicate ourselves wholeheartedly to it.
PROFESSIONALISM - We realize that each of us represents the practice every time we interact with a patient or potential patient. Professionalism means interacting with every individual, patient, and co-worker, with complete respect at all times. It means being prepared, knowledgeable, and friendly under every circumstance. It means displaying compassion and patience even in the most difficult of situations. It means dressing and acting in a manner that conveys knowledge, caring, and competence. It means going out of our way to make every individual feel welcome to our practice, wherever we encounter them. We arrive at work each day with a positive mental attitude. We go out of our way to help each other complete our individual work and accomplish our mutual goals. We express our concerns in a constructive manner and strive to keep the atmosphere in our practice upbeat and harmonious.
COMMUNICATION - We continually strive to improve our communication. We use appropriate physical positioning, tone of voice, and other non-verbal communication to involve our patients in conversations concerning their health care. We strive to develop rapport and trust with our patients and inform them about every aspect of their care. This includes the hours, policies, and procedures we follow as well as information about their dental problems, alternatives for treatment, possibilities of phased care, the advantages and disadvantages of each alternative, and their financial obligations.
ENVIRONMENT - We maintain an environment that is friendly, efficient, and safe. We are constantly mindful of how our work areas look, the level of sound and conversation, and the impression we provide by our actions and demeanor. We follow strict infection control procedures in order to ensure a safe environment for our patients, our families, and ourselves.
PATIENTS - Our patients are those members of the community who have entrusted us to provide their dental care. We seek to serve patients who appreciate the quality care that we provide, are willing and able to keep their appointments and financial obligations, can respect the needs of others, and can constructively express their concerns. We strive to provide the same high level of care to all our patients in a manner that meets their individual needs. We strive to have our existing patients be our best source of new patients by telling their family members, friends, and acquaintances about the excellent care they receive in our practice.